Frequently asked questions
Shipping Information
Orders are processed within 1–3 business days after payment confirmation. Estimated delivery times are 7–13 business days for the United States, 6–12 business days for Europe, and 8–15 business days for Oceania. You'll receive a tracking email once your order has been shipped. Delivery times are estimates and may vary due to customs, weather, carrier delays, or holidays. For any questions, please contact us at support@gudelstudio.com.
Returns & Refunds
We accept returns within 30 days of delivery. Returned items must be unworn, unused, and in their original packaging with proof of purchase. To start a return, please contact us at support@gudelstudio.com before sending your item back. Once your return is approved and inspected, your refund will be issued to your original payment method within 10 business days. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.
Materials & Care
Crafted from genuine 925 sterling silver for lasting quality and everyday wear. To preserve its shine, avoid contact with water, perfumes, lotions, and harsh chemicals. Store your necklace in a dry place when not in use. Gently polish with a soft jewelry cloth to maintain its original finish.
Packaging & Presentation
Every necklace is carefully packaged to ensure it arrives safely and in excellent condition. Each order is prepared with attention to detail before leaving our studio. Protective packaging helps keep your jewelry secure throughout transit. If your order arrives damaged, please contact us at support@gudelstudio.com and we'll be happy to assist.
Contact Us
We're here to help.
If you have any questions about your order, shipping, returns, or our products, feel free to contact us. Our support team will respond as quickly as possible.
Email: support@gudelstudio.com